Client Sees Improved Benefit Utilization and Communication with Adoption of Employee Experience Technology

The Client

Large Employer Operating in the Healthcare Industry

The Challenge

This group wanted their employees to feel more empowered to make smarter health care choices and give them easier access to Virtual Care. They also wanted to improve employee benefit engagement through more effective communication strategies and technologies.

The Solution

Through our partnership with a leading benefits experience technology company, the Caravus team was able to implement healthcare concierge services for the client, giving their employees immediate access to:

  • No cost virtual care

  • Medical Bill Review

  • Benefits wallet to hold their insurance cards and other benefit program information

  • Claim Issue Resolution

  • Health Cost Estimation

  • Provider and Facility Recommendation

The Outcome

The benefits experience provider’s push notification and chat features made it easy for the group’s benefit administrators to send alerts to their plan members, and plan members were now able to easily make appointments through the application’s concierge service. After the app’s rollout, the group saw a major improvement in both communication efforts and benefit utilization.

Alyssa Johnson