Client Receives Positive Feedback From Employees After PCP Copay Amounts Were Lowered Mid Plan Year

The Client

Medium-sized Employer Operating in the Transportation Industry

The Challenge

A client decided to move carriers at renewal time. This change came with slightly higher PCP copays, which decision makers believed would not significantly impact employees at the time. However, once the new plan was up and running, employees began providing negative feedback to their employer, specifically mentioning the change in copay amounts.

The Solution

Utilizing our relationships with major insurance carriers, Caravus negotiated with the new carrier to lower the PCP copays to what they were with the previous carrier – even though the group was already five months into their plan year.

The Outcome

When the company’s CEO announced the reduction in PCP copays, he was met with an overwhelming amount of satisfaction from his employees, expressing they felt heard and cared for.