Caravus Leverages Carrier Relationship To Ensure Existing Appointment Coverage During Plan Changeover

The Client

Medium-sized employer in the Emergency Vehicle Maintenance Industry

The Challenge

During their first enrollment with Caravus, the group decided to change medical and ancillary carriers. While this decision was beneficial for the company’s financial health, the timing of the switch was less than ideal. As the carrier change processed, members who had appointments on the calendar were concerned their new insurance would not be recognized since their ID cards had not come in yet.

The Solution

Caravus advisors leveraged their relationship with the organization’s new carriers to ensure any employees with medical appointments on the books would be taken care of. The carrier even called multiple doctor’s offices personally to ensure each enrolled employee with this group would be covered, even without an updated ID card.

The Outcome

The group was extremely impressed with the level of personalized service provided by both Caravus and the carrier, and all employees with pre-existing appointments were still covered under the new plan, even without their ID card.